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The Unified Communications solution from ShoreTel has at its core a distribution platform that is truly unique.  This is what supplies the communications function of the system.  It was designed specifically for IP and is a very stable and reliable open system that integrates with a company’s current infrastructure.  It blends perfectly with a company’s processes and business applications and provides easy management and deployment of integrated communications.

For businesses seeking a system that is highly scalable and perfect for entities with multiple locations, the ShoreTel Unified Communications solution is ideal.  With its automated attendant features, voice mail and a complete PBX, the ShoreTel UC operates like a unified, single system.


The UC platform integrates multiple facets of communications into a single distributed architecture to provide a range of rich capabilities.

The platform of the Unified Communications system incorporates an array of communications functions into one distributed architecture that’s able to bring users a number of functionalities.

This application allows for spoken communication abilities at every company location.  It’s a single, unified application that’s capable of being used at multiple sites as well as giving solid stand alone performance should there be a disaster such as a major failure of the WAN network.

Summing up, ShoreTel’s Unified Communications system’s benefits include:

  • Features are transparent to users
  • Proven system stability
  • Easy scalability with a single system
  • Works at multiple locations


ShoreTel Voice Switches exceed today’s most stringent enterprise IT requirements, delivering 99.999 percent (five-nines) availability with:

IT standards today are high, and ShoreTel’s voice switches are over and above them in terms of performance and reliability.  They provide an availability of 99.999% and offer these advantages:

  • The biggest reason for system failure – moving parts – is solved by ShoreTel in creating processors that do not have mechanical disk drives.
  • With N+1 redundancy, should there be a failure of a voice switch, phones on the switch are moved to another switch immediately.
  • Redundant network uplinks are part of voice switches from ShoreTel.
  • The ShoreTel system allows for the automatic channeling of calls to the PSTN, should there be over-use or failure of the wide area network.


Integrate leading smartphones and tablets with existing enterprise communication applications and infrastructure securely, simply and cost effectively.

Click here to learn more.


Audio and web conferencing as well as Instant Messaging are services fully managed and deployed through the ShoreTel UC System.

Audio and web conferencing as well as Instant Messaging are services fully managed and deployed through the ShoreTel UC System.

  • Dial-in, high-definition conferencing: Whether it’s a one-time conference or an always-on conference, users can invite their colleagues, partners, or customers to dial into the audio conference services in a single step.
  • Windows and Mac system users have full collaboration and web conferencing capabilities with the ability to share documents and desktops.
  • Through ShoreTel’s Web interface, users are able to create and arrange for conferencing instantly and without reservations.  For those working with Microsoft Outlook, it’s very easy to perform conference scheduling functions.  A ShoreTel conference can quickly be associated with the meeting by using the Outlook toolbar’s Conference button.



  1. PilotHouse Awards: Top Providers, IP Telephony, Nemertes Research, Fall 2009
  2. ShoreTel, Inc. Unified Communications Systems Evaluation of Power Consumption vs.Cisco Unified Communications Systems, The Tolly Group, October 2008

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