Author Archives:
Optimizing Smartphone Battery Life
10 AM on April 20, 2012 By: Wayne Toigo, Technical Marketing Engineer, Mobility There is no “typical” battery life for a mobile phone due to the wide variety of models. They are all different and usage varies greatly. An older flip-style phone could last days while an iPhone with Wi-Fi and location services may only last hours. [...]
Debunking 6 Myths Around ShoreTel Contact Center
By: Clinton Fitch, Senior Product Manager, Contact Center » May 2, 2012 » A few months ago I passed the two-year threshold of my time here at ShoreTel. It has been a fast paced two years with lots of changes, particularly when it comes to our Contact Center solution. ECC (Enterprise Contact Center) has grown up [...]
Multicast Configuration on Enterasys Edge Switches
I recently ran into an issue with a Cisco Phone system using IPcelerates IPSession product line to do Paging through the Cisco phones. All of the routers between the locations were Cisco and the Edge switches at the Satellite locations are Enterasys. Well after taking a good look at the Cisco environment I was able to confirm that the multicast traffic [...]
Music on hold (MOH) for ShoreTel Systems
Looking for a good MOH resource for ShoreTel? I had a client direct me to this one and it works great. The OHP 8000 features an ordinary USB flash drive operation, for easy transfer of audio content from PC/Mac to the player. The OHP 8000 includes an 128 MB USB flash drive for nearly 3 hours of playback. [...]
ShoreTel Named to CRN’s 2011 5-Star Partner Programs Guide for Third Year Running
March 27, 2012 By: Tom Hamilton, Senior Director of Worldwide Channel Marketing & Development The 2012 CRN Partner Program Guide and CRN 5-Star Rating is the definitive listing of manufacturers and software publishers that service solution providers or provide products to the IT Channel. CRN’s Partner Program Guide recognizes those vendors who have channel programs and [...]
Improving Communications by Utilizing ShoreTel integrated Applications
Did you know ShoreTel offers a portfolio of software applications that deliver on the promise of unified communications (UC) and help increase the return on investment from both the ShoreTel UC system and the customer’s existing business applications. By effectively integrating with current business processes, these applications can help increase employee productivity, shorten response times, encourage [...]
ShoreTel Certifies VMware 5.0
ShoreTel is pleased to announce that ShoreTel server deployments (HQ and/or DVS) are now supported under VMware 5.0. For ECC virtualization options, please refer to ECC documentation. Support is valid for ShoreTel 11.2 only at this time. Once ShoreTel 12.3 and ShoreTel 13 become available, these releases will also be supported under VMware 5.0. For [...]
ShoreTel Mobility 4.7 Released
This release adds support for the new Blackberry OS 7.0, additional android devices, support for Secure LDAP, as well as enhancemts to Apples IOS 5 notifications. Here are some highlights from the release notes: ShoreTel Mobility 4.7 GA Version 4.7.0.67 New Features and Devices The ShoreTel Mobility 4.7 release introduces the following new features and [...]
Cisco Analog Gateway SPA8800
Need to add some Analog ports to an Asterisk or Cudatel System. The Cisco SPA8800 will do the trick it has a combination of 4 FXO ports and 4 FXS ports. Click Here for the Cisco Data Sheet
DHCP and ShoreTel IP Phone Interaction
Dynamic Host Configuration Protocol (DHCP) is a protocol used by networked devices (clients) to obtain various parameters necessary for the clients to operate in an IP network. The DHCP operation falls into four basic phases. These phases are IP Discovery, Offer, Request, and Acknowledgement (ACK). Below is a classic example of a ShoreTel IP phone [...]